In a data-driven, technology-savvy world, things are always changing. Claim adjusting isn’t too far behind when it comes to changes. These can be good or bad but what’s more important is how adjusters adapt to the ways of a digitized world.
In today’s adjusting environment, there has been a sharp rise in the number of technological tools that are present in front of adjusters. Gone are the days when a clipboard and a pen were all that was required to begin adjusting. Let’s have a look at some of the ways technology is improving adjusting.
1. Automated Claims Processing Softwares:
Instead of filling out multiple forms and piles of paper with information about the policyholders as well as the damages that they have suffered, adjusters now use comprehensive digitized solutions for their inspections. Scheduling inspections and cataloging the information related to the policyholder as well as claims is now handled by digitized claims management systems. Having a claims processing system not only speeds up the claims cycle but also enables adjusters to close a higher volume of claims on a daily basis.
2. Mobile Devices and Applications:
During inspection, all the processes that require data collection are now automated. Collecting pictures and storing them on the cloud, investigating roof damage with the help of high-end aerial imagery as well as navigating to loss sites with the help of integrated systems like Google maps and Waze is now the solution for all adjusting processes. With real-time visual streaming technology, adjusters are able to better understand and assess the impact of damages which results in more accurate scoping reports for the carriers.
3. Claims Documentation and Estimation:
With electronic documentation and a paperless system, the process of sharing information between adjusters and carriers has become more efficient and streamlined. Additionally, this approach has reduced the turnaround time for claims, providing much better customer service to policyholders. Estimation and loss assessment, on the other hand, have become more accurate with the advent of scoping reports that involve software-based digitized calculations of home damages sustained by claimants. This results in reduced follow-ups and decreased recalculations for the same claim.
With such advancements in technology, claims adjusting has gone on to the next level, making claims management a win-win situation for both carriers as well as policyholders.